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Terms and conditions

Introduction

Welcome to www.OPSAN.in hereby referred as OPSAN. The portal is operated by OPSAN Healthtech Private Limited, having its registered office at D-18, Huda Main, Mkt, Sector 1, IMT Manesar, Gurgaon, Haryana, India, 122051

These Terms and Conditions govern your use of our services, which can be booked online through our website. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

OPSAN offers the following services:

  1. Cancer palliative care

  2. Cancer home care

  3. Chemotherapy and Immunotherapy infusions

  4. Palliative doctor consultation

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1. Definitions

1.1 "OPSAN" refers to the company providing the services listed above. 1.2 "Services" refers to all services provided by OPSAN, including cancer palliative care, cancer home care, chemotherapy and immunotherapy infusions, palliative doctor consultation, and medical equipment rental. 1.3 "Website" refers to OPSAN’s website where services can be booked. 1.4 "User", "you", or "your" refers to any individual or entity using our website and services. 1.5 "Booking" refers to the process of scheduling and paying for a service offered by OPSAN. 1.6 "Terms and Conditions" refers to this document and any future amendments.

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2. Eligibility

2.1 To use our services, you must be at least 18 years old and capable of entering into a legally binding agreement.

2.2 By using our website and services, you represent and warrant that you meet all eligibility requirements.

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3. Booking Services

3.1 You may book services through our website by following the online instructions.

3.2 All bookings are subject to acceptance by OPSAN. We reserve the right to refuse or cancel any booking for any reason.

3.3 Upon successful booking, you will receive a confirmation email with details of the services booked.

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4. Payment

4.1 All payments for services must be made through our website at the time of booking.

4.2 We accept various forms of payment as specified on our website. All prices are listed in Rupees and include applicable taxes unless otherwise specified.

4.3 You are responsible for providing accurate and complete payment information. By submitting payment information, you authorize OPSAN to charge the applicable fees to the payment method you provide.

4.4 If your payment method is declined or if your payment is otherwise unsuccessful, your booking will not be processed.

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5. Cancellation and Refund Policy

5.1 Cancellation by User:

  • Users may cancel their bookings subject to the following conditions:

    • Cancellations made more than 24 hours before the scheduled service will receive a full refund.

    • Cancellations made within 6 hours of the scheduled service will be subject to a 50% cancellation fee.

    • Cancellations made less than 2 hours before the scheduled service will not be eligible for a refund.

5.2 Cancellation by OPSAN:

  • OPSAN reserves the right to cancel any booking at any time for any reason. In the event of such cancellation, users will receive a full refund.

5.3 Refund Process:

  • Refunds will be processed using the same payment method used for the original booking.

  • Refunds may take up to 10 business days to process, depending on the payment method and financial institution.

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6. Service Delivery

6.1 OPSAN will make every effort to deliver services as scheduled. However, we do not guarantee the availability of any specific service at any specific time.

6.2 Users are responsible for providing accurate and complete information when booking services. OPSAN is not responsible for any issues arising from inaccurate or incomplete information provided by users.

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7. User Responsibilities

7.1 Users agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions.

7.2 Users must not:

  • Engage in any fraudulent or illegal activity.

  • Interfere with or disrupt the operation of our website or services.

  • Attempt to gain unauthorized access to any part of our website or services.

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8. Medical Disclaimer

8.1 OPSAN provides medical services including cancer palliative care, cancer home care, chemotherapy and immunotherapy infusions, and palliative doctor consultations. While we strive to provide high-quality medical care, users acknowledge that medical services inherently carry risks.

8.2 OPSAN does not guarantee specific outcomes or results from any service. Users are advised to consult with their primary healthcare provider before using any of our services.

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9. Medical Equipment Home Setup

9.1 Users availing medical equipment setup from OPSAN agree to the following conditions:

  • Equipment must be used in accordance with the provided instructions.

  • Users are responsible for maintaining the equipment in good condition.

  • Users must return the equipment by the agreed-upon date. Late returns may incur additional fees.

9.2 OPSAN reserves the right to charge users for any damage to rented equipment beyond normal wear and tear.

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10. Privacy Policy

10.1 OPSAN is committed to protecting your privacy. Our Privacy Policy, available on our website, outlines how we collect, use, and protect your personal information.

10.2 By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

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11. Intellectual Property

11.1 All content on our website, including text, graphics, logos, and images, is the property of OPSAN or its content suppliers and is protected by intellectual property laws.

11.2 Users may not reproduce, distribute, or create derivative works from any content on our website without the express written permission of OPSAN.

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12. Limitation of Liability

12.1 To the fullest extent permitted by law, OPSAN shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with our services or these Terms and Conditions.

12.2 OPSAN's total liability to any user for any claim arising out of or relating to our services or these Terms and Conditions shall not exceed the amount paid by the user for the service in question.

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13. Indemnification

13.1 Users agree to indemnify and hold harmless OPSAN, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with:

  • The user's access to or use of our website or services.

  • The user's violation of these Terms and Conditions.

  • The user's violation of any third-party rights, including intellectual property rights.

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14. Governing Law

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Gurugram, Haryana, without regard to its conflict of laws principles.

14.2 Any disputes arising out of or relating to these Terms and Conditions or our services shall be resolved in the courts of Gurugram.

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15. Changes to Terms and Conditions

15.1 OPSAN reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

15.2 Users are responsible for regularly reviewing these Terms and Conditions. Continued use of our website and services constitutes acceptance of any changes.

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16. Contact Information

16.1 If you have any questions or concerns about these Terms and Conditions or our services, please contact us at office@opsan.in.

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17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

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18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between OPSAN and the user with respect to the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether oral or written.

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19. Force Majeure

19.1 OPSAN shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, natural disasters, and labor disputes.

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20. Waiver

20.1 The failure of OPSAN to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

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21. Assignment

21.1 Users may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of OPSAN.

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22. Third-Party Links

22.1 Our website may contain links to third-party websites. OPSAN is not responsible for the content or practices of any third-party websites.

22.2 The inclusion of any link does not imply endorsement by OPSAN of the third-party website or any association with its operators.

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23. Electronic Communications

23.1 By using our website and services, you consent to receive electronic communications from OPSAN. These communications may include notices about your account, confirmations of bookings, and other transactional information.

23.2 You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

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24. Testimonials and Reviews

24.1 OPSAN may feature testimonials and reviews from users on our website. These testimonials and reviews reflect the personal opinions of the users and do not represent the opinions of OPSAN.

24.2 OPSAN reserves the right to edit or remove any testimonials or reviews at our discretion.

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25. Prohibited Activities

25.1 Users agree not to engage in any of the following prohibited activities:

  • Copying, distributing, or disclosing any part of our website in any medium, including without limitation by any automated or non-automated "scraping".

  • Using any automated system, including without limitation "robots", "spiders", "offline readers", etc., to access our website.

  • Transmitting spam, chain letters, or other unsolicited email.

  • Attempting to interfere with, compromise the system integrity or security, or decipher any transmissions to or from the servers running our website.

  • Taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure.

  • Uploading invalid data, viruses, worms, or other software agents through our website.

  • Collecting or harvesting any personally identifiable information, including account names, from our website.

  • Using our website for any commercial solicitation purposes.

  • Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity.

  • Interfering with the proper working of our website.

  • Accessing any content on our website through any technology or means other than those provided or authorized by our website.

  • Bypassing the measures we may use to prevent or restrict access to our website, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of our website or the content therein.

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26. Dispute Resolution

26.1 Any disputes arising out of or relating to these Terms and Conditions or our services shall be resolved through good faith negotiations between the parties.

26.2 If the parties are unable to resolve the dispute through negotiation, they agree to submit the dispute to mediation before resorting to litigation or any other dispute resolution mechanism.

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27. Termination

27.1 OPSAN reserves the right to terminate or suspend your access to our website and services, without prior notice or liability, for any reason, including but not limited to a breach of these Terms and Conditions.

27.2 Upon termination, your right to use our website and services will immediately cease.

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28. Children's Privacy

28.1 Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

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29. Additional Provisions for Specific Services

29.1 Cancer Palliative Care:

  • The services provided under cancer palliative care are intended to improve the quality of life for patients with serious illness. Users acknowledge that these services are supportive in nature and not curative.

29.2 Cancer Home Care:

  • Cancer home care services are designed to support patients in their home environment. Users agree to provide a safe and suitable environment for the provision of these services.

29.3 Chemotherapy and Immunotherapy Infusions:

  • Users receiving chemotherapy and immunotherapy infusions must follow all pre- and post-infusion instructions provided by OPSAN medical staff. Any adverse reactions should be reported immediately to the attending medical personnel.

29.4 Palliative Doctor Consultation:

  • Palliative doctor consultations are intended to provide medical advice and support for patients with serious illness. These consultations do not replace the need for regular visits to the user's primary healthcare provider.

29.5 Medical Equipment Rental:

  • Users renting medical equipment agree to the terms outlined in section 9 of these Terms and Conditions. Equipment must be returned in good condition, and any damage or loss may result in additional charges.

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30. Notices

30.1 All notices and other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed given when delivered in person, sent by confirmed email, or mailed by certified or registered mail, return receipt requested, to the address specified in the user's account or as otherwise specified by OPSAN.

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31. Survival

31.1 Provisions of these Terms and Conditions that by their nature should survive termination shall survive termination, including but not limited to provisions regarding payment obligations, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

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32. No Third-Party Beneficiaries

32.1 These Terms and Conditions are for the benefit of and shall be enforceable only by OPSAN and the user, and shall not be construed to confer any rights on any third party.

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33. Export Compliance

33.1 Users agree to comply with all applicable laws, regulations, and rules, including, without limitation, all applicable international, federal, state, and local laws and regulations regarding the export of software, services, and technical data.

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34. Headings

34.1 The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of these Terms and Conditions.

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35. Feedback

35.1 OPSAN welcomes feedback, comments, and suggestions for improvements to our services and website. You can submit feedback by emailing us at [Feedback Email Address].

35.2 You grant OPSAN a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display your feedback throughout the world in any media. You also grant OPSAN the right to use the name you submit in connection with such feedback, if we choose.

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36. Language

36.1 These Terms and Conditions and all related documents are written in English. Any translation provided is for convenience only. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.

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37. Entire Agreement

37.1 These Terms and Conditions, along with our Privacy Policy and any other legal notices published by OPSAN on our website, constitute the entire agreement between you and OPSAN regarding the use of our website and services.

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38. Contact Us

38.1 If you have any questions about these Terms and Conditions, please contact us at:

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OPSAN Healthtech Pvt. Ltd.
D-18, Huda Main, Mkt,Sector 1, IMT Manesar,

Gurgaon, Haryana, India,

122051

Ph: +91 95606 16797

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Thank you for choosing OPSAN. We are committed to providing you with high-quality care and services. Please review these Terms and Conditions carefully and contact us if you have any questions or concerns.

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